Privacy Policy

Privacy Policy – DoorSewa

Effective Date: 2025/12/17

Last Updated: 2026/02/17

DoorSewa (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, mobile app, and services.

DoorSewa is a multi-service platform based in Jhapa, Nepal, providing food delivery, grocery delivery, parcel services, and other related services.

1. Information We Collect

We may collect the following information:

a) Personal Information

  1. Full name
  2. Phone number
  3. Email address
  4. Delivery address
  5. Profile information

b) Order & Transaction Information

  1. Products ordered
  2. Delivery details
  3. Payment status (we do not store card or wallet details)

c) Technical Information

  1. Device type
  2. IP address
  3. App usage data
  4. Browser information

d) Location Data

  1. Delivery location (only while using delivery services)

2. How We Use Your Information

We use your information to:

  1. Process orders and deliver services
  2. Create and manage your account
  3. Contact you for order updates and support
  4. Improve our services and user experience
  5. Send offers, promotions, and updates (you can opt out anytime)
  6. Ensure security and prevent fraud

3. Sharing of Information

We may share your information with:

  1. Delivery partners (for order delivery)
  2. Service partners (restaurants, shops, sellers)
  3. Payment gateways (for transaction processing)
  4. Legal authorities if required by law

We do not sell or rent your personal data to third parties.

4. Data Storage & Security

We take reasonable security measures to protect your data from:

  1. Unauthorized access
  2. Loss
  3. Misuse
  4. Alteration

However, no online platform is 100% secure. By using DoorSewa, you acknowledge this risk.

5. Cookies & Tracking

We may use cookies or similar technologies to:

  1. Improve app/website performance
  2. Understand user behavior
  3. Provide better service experience

You can disable cookies from your browser settings.

6. Your Rights

You have the right to:

  1. Access your personal data
  2. Update or correct your information
  3. Request deletion of your account and data
  4. Opt out of marketing messages

To make any request, contact us using the details below.

7. Third-Party Links

DoorSewa may contain links to third-party websites or services. We are not responsible for their privacy policies or practices.

8. Children’s Privacy

DoorSewa services are not intended for users under 13 years of age. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page. Continued use of DoorSewa means you accept the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or your data, contact us:

DoorSewa

📍 Jhapa, Nepal

📧 Email: info@doorsewa.com

📞 Phone: +977-9848504799